FAQs

What size do I need?

How much does it cost?

Costs vary by area and by facility. Click here to find facilities and rates in your area. You can search by zip or by city to see and compare facilities in your local area. By comparing multiple companies in one place you’ll save time and money!

Can I reserve my storage unit online?

Yes! Many of the storage facilities listed on our website allow you to reserve your unit online with a small, refundable reservation deposit. Many times you can reserve from 7-30 days before your move-in date and the reservation deposit is refundable if you decide not to move in to the unit. Click here to find a storage facility in your area and reserve your unit now. Look for the ‘Reserve Now’ icon next to participating facilities.

Why should I reserve a unit online?

By reserving your unit online with a small, refundable reservation deposit you will ensure that the unit is available for you when you need it. Most of the time your reservation will guarantee that you receive the price and special featured on our website.

Are their other fees besides the monthly fee?

Typically self storage facilities will charge a one time administration fee upon move in. Other than that most of the time you’ll just pay the monthly fee plus any taxes and insurance.

Do I have to sign a contract or is it month to month?

Most facilities rent month to month.

Do I need climate controlled?

Whether or not you need a climate controlled unit depends on where you live, what time of year it is, and what you are storing. Click here to read more about climate controlled units and find a facility in your area that offers climate controlled self storage units.

When can I access my unit?

Most storage facilities have both office hours and gate hours. Office hours are the hours you can expect to find a manager at the property. They usually follow normal business hours during the week and have limited hours on the weekends. Gate hours are the hours that you can get onto the property to access your unit. These are much more extended than the office hours and are typically somewhere around 6am – 10pm seven days a week.

Are my belongings secure?

Many storage facilities take extra measures to ensure your belongings are secure with things like security cameras, onsite managers, and computer controlled access. Most will recommend that you purchase a disk lock for your unit as these are the most secure types of locks.

Who has access to my belongings?

Only you have access to your belongings.

Does the facility have moving carts?

Most facilities will have hand carts and dollies to help you get your items into your unit.

How can I contact the facilities on your website?

You have multiple options to contact each facility on our website. You can call them, request a free quote via email, or for some you can even reserve a unit online!

Where can I buy moving and packing supplies?

Most facilities sell all types of moving and packing supplies including boxes, tape, bubble wrap, labels, markers, mattress covers, and more.

Does the storage facility insure the contents of my unit?

No. Storage facilities do not insure your belongings. You must provide your own insurance. You can purchase insurance at most facilities if your current homeowners or renters policy does not cover the contents of your storage unit.

What types of items are not allowed in my storage unit?

Hazardous, flammable, toxic, or illegal items should not be stored in a storage unit. Most facilities will not allow you to store inoperable vehicles in your storage space. Food is also not a good item to store in a storage unit as it can attract unwanted pests.

Can I store my car, boat, or RV?

Most facilities allow you to store your car, boat, and RV as long as they are running and insured. Many have units specifically designed for this type of storage. Click here to find a facility in your area that offers car, boat, and/or RV storage.

What is the difference between an indoor and outdoor unit?

Indoor units are located inside the building and must be accessed by going inside. They are typically more secure and safe from extreme weather. Outdoor units have doors that face outside of the building. Many outdoor units offer the convenience of drive-up access.

What is a drive up unit?

A drive up unit is an outside unit located on the first floor so that you can drive directly up to the unit to load and unload your belongings.

How high are the ceilings?

Ceilings in most storage units are 8-10 feet high.

What is computer controlled access?

Computer controlled access is one type of security feature many storage facilities offer. As a renter you are given a gate code or PIN number. This allows you to get onto the property and access your unit. No one without a gate code or PIN number is allowed on the property. This ensures that only people that are renting units have access to the property.

Do facilities offer moving trucks?

Many facilities offer moving trucks to help you move into or out of your unit. Some will even offer free use of their moving truck to new tenants!