I-5 Self Storage

Prompt, efficient service. Easy to use.

Erik was extremely professional and informative during the initial process.

Both Erik and Tina were extremely helpful and ensured I registered for the right unit based on my needs. Without asking i was presented several options as well as discounts making my selection even easier. I would recommend I5 Storage to anyone living near the Tustin area. thanks.

quick

moving in was quick and easy. there was a lock to purchase for the storage unit.

Price different than quoted - add on required day of move.

I am taking off one star due to what I would call a training deficiency - when I went to check out the unit, I confirmed pricing and all of the particulars. This establishment uses a different lock than other storage units I have rented - it is a round key and slide-in cylinder. When shown the unit, I walked past literally 30 closed doors - all with locks installed. When I scheduled my use of their free truck (no A/C!) I asked about the lock and was told they supplied it. Fast forward three days later when I went in to sign docs, I was told it would be $13 to buy a lock. Needless to say, at that point I couldn't shop for one to fit as I didn't know I had to supply the lock. This isn't about being cheap - it is about having all the information. There the service broke down. Otherwise everyone was professional, the place is nice and clean and I am comfortable placing my extra stuff there. Grade B

a nice place to store things

clean and friendly. that staff was accommodating and the storage unit was clean and looked jest as described prior to my arrival. However, they will charge you extra for a lock if you don't bring your own, this extra charge is not included in the advertised price. so bring your own storage lock to save some $$!