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Dallas Self Storage - Oak Lawn Park Cities Area

Features & amenities

Access
  • Electronic gate access
  • Loading dock (truck access size-53ft)
  • Elevator available
  • Handcarts available
Administration
  • Admin fee: $24.00
  • Accepts mail/packages for tenants
  • On site office at facility
Moving
  • Moving supplies for sale
Vehicle Storage Requirements
  • Requires registration
  • Requires insurance
Security Features
  • Video cameras on site
  • Fenced & Lighted
  • Manager lives on-site
Property Coverage
  • Insurance required
  • Insurance available
Discounts
  • 5% Military discount (applies to active-duty, reserves, veterans only)
  • 5% Senior discount
Billing
  • Email billing available
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Cash accepted
  • Checks accepted
  • Credit cards accepted: Visa, Mastercard, AMEX, Discover
Other
  • Paperwork can be done remotely
office hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed
access hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed

Facility's fees & requirements

Facility Administration Fee: $24.00

Security Deposit: Security deposit required

About this facility

Class "A" Clean Safe Facility. 80% of storage is accessible from 1st floor....No Elevator needed. Best Value in Dallas.... Guaranteed!

Customer reviews

75

1 - 5 out of 75 reviews

June 28th, 2022

Unethical and shady business practices

First, this facility is not “Park Cities” as they advertised. I wanted a unit close by, and using that parameter is how I found them on Google. This should have been the first red flag. The 10x10 unit booked for a June 1 move-in was supposed to be $122/mo, with a month free. Upon arrival, the elevator was broken and we were asked to utilize a temporary unit. Five days later, the elevator was fixed, however the “manager” John said the rate on the unit rented was “incorrect” and he “didn’t know how I got it.” I emailed him the contract that HE signed at $122, and walked him through the website, to show him how I obtained the rate. At that point, there was a 5x15 unit down the hall, I laughed and told him it was only $89/mo, and I would take that unit instead. We have moved to the smaller unit, the month free was NOT applied, they charged for May before we even moved in, plus June, and NOW I’m being told we can’t have the $89/mo, now the rate is $165/mo. This is lunacy. I asked to speak with management and John stated that there was “no one else to speak with.” “They’re just going to tell you the same thing.” He’s rude and thinks that by yelling over customers (in front of their children) that he’s making a point. Now we have to rent another UHaul to move to another facility because obviously these people, or at least this “manager,” is both shady and unethical. I will be filing charges in small claims court on the principle. I’ve spent two days moving, will now be adding a third day, and another UHaul. It’s not okay to treat people like this. What a terrible experience, I absolutely would not rent a unit from this facility and if 0/5 stars were possible, that’s the rating I would give.

RecommendedNo

Price1/5 (unfair price)

Service1/5 (very unhelpful)

Cleanliness3/5 (average)

- Tania Noelle

April 26th, 2022

5 stars

Easy move in, clean, and reasonable prices!

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Kellie

April 1st, 2022

Excellent experience!

John called after I reserved online and made our move very easy. Facility very clean and well kept. We were pleasantly surprised.

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Lora Machkovech

February 20th, 2022

Very easy process and welcoming staff

I reserved the unit and within a few minutes, signed the lease online and got a facility tour. The whole process was very efficient and cost-effective.

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Andrew

January 9th, 2022

Easy same level access!

It’s dusty, a lot of traffic. All friendly

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness4/5 (clean)

- Chad

REVIEWS SUMMARY

5 star
47
4 star
19
3 star
5
2 star
3
1 star
1
93% of respondents would recommend this facility to a friend.
Pros

Good Value(67)

Good Service(73)

Clean(71)

Cons

Expensive(4)

Poor Service(1)