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Otter Self Storage - Reynolds Killeen

Features & amenities

Access
  • Electronic gate access
  • 24-hour kiosk service
  • 24-hour access
Administration
  • Admin fee: $20.00
  • Spanish Speaking Call Center speaking managers
Vehicle Storage Requirements
  • Requires registration
  • Requires insurance
  • Must be drivable
Security Features
  • Video cameras on site
  • Fenced & Lighted
Property Coverage
  • Insurance required
  • Insurance available
  • Protection plan required
  • Protection plan available
  • Homeowners/Renters insurance accepted
Discounts
  • 10% Military discount (applies to active-duty, reserves, veterans only)
Billing
  • Email billing available
  • Rent due on 1st of each month
  • Auto-pay available
  • Credit cards accepted: Visa, Mastercard, AMEX, Discover
Other
  • Band practice allowed
  • Paperwork can be done remotely
office hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed
access hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed

Facility's fees & requirements

Facility Administration Fee: $20.00

Security Deposit: Security deposit required

About this facility

Tenants have the opportunity to rent a unit 24 hours via our website, using your smartphone, or by contacting our call center. Rent one of our clean units at a great price. There’s never a wait, get started today! The Otter Self Storage facility offers many different size units, and vehicle parking for RVs, boats, cars, trailers and tractor trailers. Each of our units are drive-up accessible and you’ll have the option to purchase boxes and other supplies from the office during visits and on move-in day. If safety is your concern, we’ve invested in high quality video cameras as well as a gate with coded access. We have an annex location with additional unit sizes located at 442 N Roy Reynolds that are great for Car, Trailer and Boat storage!

Customer reviews

11

1 - 5 out of 11 reviews

July 8th, 2021

Very friendly

Able to move in the same day with a discount for the first months

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness4/5 (clean)

- Roy Barbosa Gomez

June 17th, 2021

Mold/Mildew in “Climate Controlled” Storage

This was, without exception, the WORST experience I have ever had with a company. We rented a unit in the “climate controlled” area (which is only TEMPERATURE controlled). After ~2 weeks we returned to find our furniture ruined because it was covered in mold/mildew (a $1500-2000 media couch). Their recommended insurance won’t cover the loss, Otter won’t reimburse ANY costs. So in full PPE I removed our property. Unboxed it outside to find even triple packaged items to have moisture coating on them. And measured the moisture level myself in the building on a hot sunny day...77-80% (the outside was 55-60%). Max recommended for storage is 55%. Even their own chair sitting in the hallway in the building had mold growing in it. With all costs I am probably out nearly $3000 or more. I would never ever ever recommend renting one of their “climate controlled” units. And the unwillingness to do ANYTHING to make it right (even from the regional manager Marty) would prevent me from recommending Otter to anyone. Stay away.

RecommendedNo

Price3/5 (fair price)

Service1/5 (very unhelpful)

Cleanliness1/5 (very dirty)

- Bryn Villers

June 16th, 2021

Moving Out

Loved it! Good location. Clean, very safe.

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Elton Toussand III

June 9th, 2021

Great price and easy to find

RV parking was a little scary, it is on a slight hill on grass and because of all the rain we've had we were afraid of getting stuck. Wish it was gravel, but a great price.

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Kim Howitt

June 5th, 2021

Great customer service

Really great offer online. Just go online and check them out.

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Arcillia

REVIEWS SUMMARY

5 star
5
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91% of respondents would recommend this facility to a friend.
Pros

Good Value(10)

Good Service(9)

Clean(9)

Cons

Poor Service(1)

Dirty(1)