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Prime Storage - Mooretown

5393 Mooretown Road

Williamsburg, VA 23188
(512) 361-1686

Features & amenities

Access
  • Electronic gate access
Administration
  • Admin fee: $25.00
  • On site office at facility
Moving
  • Moving supplies for sale
Vehicle Storage Requirements
  • Requires registration
  • Requires insurance
  • Vehicle requires title
  • Must be drivable
Security Features
  • Video cameras on site
  • Fenced & Lighted
  • Manager lives on-site
Property Coverage
  • Insurance required
  • Insurance available
  • Homeowners/Renters insurance accepted
Billing
  • Email billing available
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Cash accepted
  • Checks accepted
  • Credit cards accepted: Visa, Mastercard, AMEX, Discover
Other
  • Paperwork can be done remotely
office hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed
access hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed

Facility's fees & requirements

Facility Administration Fee: $25.00

Security Deposit: Security deposit required

About this facility

Welcome to Prime Storage in Williamsburg, Virginia! Our self-storage facility serves all of Williamsburg, as well as the surrounding area, with an array of storage units. We provide friendly expert service along with a call center to answer all inquiries. Allow us to help you with your move-in by providing a moving truck at no cost to you! Tenants may also store their cars, RVs, boats, and trucks in our secured parking area. Visit our facility on Mooretown Road or reserve a unit online today!

Customer reviews

18

1 - 5 out of 18 reviews

March 30th, 2021

I have had no bad experiences since renting my first storage unit.

I was told once that Prime Storage did not permit downsizing but that they would make a special exception since I had been there for awhile. This didn't sound like it was an accurate statement... hard to believe any storage facility would have this as a policy since most people would be likely to simply move to a competitor's facility.

RecommendedYes

Price3/5 (fair price)

Service4/5 (very helpful)

Cleanliness4/5 (clean)

- Cynthia Hunter

March 29th, 2021

too expensive

when I first started storing here it was $150 now it's over $230...price goes up every year with no justification.

RecommendedNo

Price1/5 (unfair price)

Service2/5 (somewhat unhelpful)

Cleanliness3/5 (average)

- Jay

March 25th, 2021

Prices are raised with less than a month notice to unreasonable levels

I have had my unit rented for over 5 years. rent initially was $175.00/month. Rent now is $251.00/month. That is a 70% increase in monthly rate. Great ROI for investors, but certainly unreasonable treatment of their customers. A quick check of units in the area finds similar sized units at at a much lower price point as well as a less than 70% increase in rate over 5 years. Shameful behavior by owners directing staff to institute this unreasonable level of monthly rate increase. The owners and management here certainly does not look out for anyone or anything except their bottom lines.

RecommendedNo

Price1/5 (unfair price)

Service2/5 (somewhat unhelpful)

Cleanliness3/5 (average)

- W K Beachum

March 25th, 2021

You need to fix your online bill pay!!!

I have been trying for months to use your online pay service but it has not been working - sometimes almost pulls up pay page or just says "session has ended" when I do nothing but sign on to your page - very inconvenient. I have told your company that several times and no one seems to know or want to do anything about it!!!

RecommendedYes

Price3/5 (fair price)

Service2/5 (somewhat unhelpful)

Cleanliness3/5 (average)

- Laura Anderdon

March 24th, 2021

Older Storage Facility

As the first storage in this area and oldest they have made no real updates. Yet the prices continue to rise quite heavily.

RecommendedNo

Price1/5 (unfair price)

Service5/5 (outstanding)

Cleanliness3/5 (average)

- Jane Gregorits

REVIEWS SUMMARY

5 star
6
4 star
8
3 star
1
2 star
2
1 star
1
78% of respondents would recommend this facility to a friend.
Pros

Good Service(15)

Clean(10)

Good Value(12)

Cons

Expensive(4)

Poor Service(3)

Dirty(2)