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Climatrol Self Storage

9297 Pocahontas Trail

Williamsburg, VA 23185
(512) 361-1686

Features & amenities

Access
  • Electronic gate access
  • Elevator available
  • Handcarts available
  • 24-hour access
Administration
  • Admin fee: $25.00
Moving
  • Moving supplies for sale
Vehicle Storage Requirements
  • Requires registration
  • Requires insurance
  • Vehicle requires title
  • Must be drivable
Security Features
  • Video cameras on site
  • Fenced & Lighted
Property Coverage
  • Insurance required
  • Insurance available
  • Homeowners/Renters insurance accepted
Billing
  • Email billing available
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Cash accepted
  • Checks accepted
  • Credit cards accepted: Visa, Mastercard, AMEX, Discover
Other
  • Paperwork can be done remotely
office hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed
access hours
Sunclosed
Monclosed
Tueclosed
Wedclosed
Thuclosed
Friclosed
Satclosed

Facility's fees & requirements

Facility Administration Fee: $25.00

Security Deposit: Security deposit required

About this facility

Welcome to Prime Storage! Our self storage facility offers climate-controlled storage units from 5’x5’ to 10’x20’. Our friendly staff will help make move-in easy. We offer a full line of boxes and packing supplies for sale. Moving something large or heavy? Use our complimentary carts and dollies. Enjoy the convenience of paying online or through our secure dropbox. Visit our convenient location on Pocahontas Trail and ask about our military discount, or book one of our storage units online!

Customer reviews

21

1 - 5 out of 17 reviews

April 30th, 2021

Mr. Cornell is very professional and he knows his job.

I was very pleased with the easy no hassle way of storing my vehicle. I highly recommend this location.

RecommendedYes

Price5/5 (excellent value)

Service5/5 (outstanding)

Cleanliness5/5 (squeaky clean)

- Taylor

April 24th, 2021

Crappy management

Keep trying to charge me for insurance which is always covered by my homeowners insurance

RecommendedNo

Price2/5 (a little steep)

Service1/5 (very unhelpful)

Cleanliness2/5 (somewhat dirty)

- Rob

April 10th, 2021

I like this for location, ease of use and climate control.

I do not think long term tenants should be penalized with annual rent increases when there are dozens of empty units offered to new tenants for much less.

RecommendedYes

Price3/5 (fair price)

Service5/5 (outstanding)

Cleanliness4/5 (clean)

- Kathy Reynolds

April 6th, 2021

Great place

I have had a unit at this facility for approximately two years and have been very happy with them.

RecommendedYes

Price4/5 (good value)

Service4/5 (very helpful)

Cleanliness4/5 (clean)

- Linda Fahey

April 6th, 2021

Customer service needs work

I recently called to see if my lock could be cut off of my unit because I lost the key. The lady on the phone told me it would be no problem at all. When I went there I asked them if I could use the bolt cutters to cut the lock off , a young man said no but I can cut it off for you but they’ll be a fee. He tried to charge me $25 to cut a lock off. First time I ever had an issue. I don’t think that’s how you should treat a paying customer

RecommendedNo

Price4/5 (good value)

Service2/5 (somewhat unhelpful)

Cleanliness4/5 (clean)

- Renee

REVIEWS SUMMARY

5 star
7
4 star
7
3 star
3
2 star
0
1 star
0
71% of respondents would recommend this facility to a friend.
Pros

Good Value(11)

Good Service(15)

Clean(14)

Cons

Expensive(2)

Poor Service(2)

Dirty(2)